We want receiving your Saudade Aurora order to be straightforward. Below you'll find the current information about where we deliver and what to expect once you've placed an order.
UK Delivery
Saudade Aurora currently delivers to addresses within the United Kingdom only.
Available delivery options, estimated delivery times and any applicable delivery charges will be clearly displayed during checkout before you complete your order.
We plan to introduce additional delivery destinations as Saudade Aurora grows.
Processing Your Order
Once your order has been successfully placed, you'll receive an order confirmation by email.
We'll prepare your order for dispatch as quickly as possible. Once your order has been dispatched, we'll send you confirmation using the email address provided with your order.
Please note that order processing and delivery times may be affected during particularly busy periods, product launches, public holidays or circumstances outside our reasonable control.
Delivery Times
Estimated delivery times will depend on the delivery service selected at checkout.
Any delivery timeframe provided is an estimate unless we specifically state that a delivery date is guaranteed.
If there is a significant delay affecting your order, we'll contact you using the details provided when you placed your order.
Delivery Charges
Any applicable delivery charges will be shown clearly during checkout before payment is made.
The total cost of your order, including any applicable delivery charge, will be shown before you confirm your purchase.
Delivery Address
Please make sure your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at Sales@saudadeaurora.com.
If your order has not yet been dispatched, we'll try to correct the address. We cannot guarantee that an address can be changed once an order has entered the dispatch process.
Missed or Unsuccessful Deliveries
If a delivery cannot be completed, the carrier may attempt redelivery, leave instructions for collection or return the parcel to us, depending on the delivery service being used.
If an order is returned to us because of an incorrect or incomplete address supplied when the order was placed, we will contact you to discuss the available options.
Lost or Damaged Deliveries
If you believe your order has been lost in transit, or your parcel arrives damaged, please contact us as soon as possible.
Email: Sales@saudadeaurora.com
Please include your order number and any relevant information so we can investigate the issue.
Your statutory consumer rights are not affected.
International Delivery
We do not currently offer international delivery.
International shipping is something we intend to introduce in the future as Saudade Aurora develops.
Questions About Your Delivery?
If you have any questions regarding an order or delivery, contact us at:
Sales@saudadeaurora.com